ANALISIS PERILAKU BIROKRAT TERHADAP KUALITAS SISTEM PELAYANAN TERPADU SATU PINTU (PTSP) PADA DINAS PENANAMAN MODAL DAN PELAYANAN PERIZINAN KABUPATEN BURU SELATAN: ANALISIS PERILAKU BIROKRAT TERHADAP KUALITAS SISTEM PELAYANAN TERPADU SATU PINTU (PTSP)

Abstrak

This study aims to analyze the relationship between bureaucratic behavior and service quality of One Stop Integrated Licensing (PTSP) at the Department of investment and Licensing Services of South Buru Regency. This research is applied research with survey and associative method. Determination of samples of non probability sampling with incidental technique, sampling means the sample appointed at the time of the research as much as 70 people. Data were analyzed by simple linear regression. The results showed that (1) the behavior of apparatus shown by the obedience, perseverance, satisfaction is quite high, (2) the quality of service licensing with incator of service process ia quite easy, but it is unfair because there is still the distinguishing impression of the apparatus, which is very long and the service space is less convenient because the service space and queue space is not able to accommodate the recipients and (3) behavior bureaucrats have a positive and significant impact on the quality of licensing services, which means that the positive behavior of bureaucrats greatly determine the quality of service provided